A microphone sits on top of a table with various flyers from different social justice campaigns. The closest one says “environmental justice."

Working With Cenzontle

Interpretation, Translation & Consulting

Cenzontle provides simultaneous Spanish<>English interpretation, translation and consulting language services that are rooted in the language justice framework. We don't just provide language services for people who don't speak English. We work with clients to create language justice spaces where people are able to connect and participate regardless of what language they speak.

Below you will find a list of our services. If you’d like to request a service please choose the appropriate request form. You can expect a response from our coordinator within 24 business hours of your request being submitted.

Note: Before requesting our services, please look through the FAQ’s at the bottom of this page.

Our Services

HOW WE
CAN HELP

  • Interpretation

    (Spoken Language)

    Simultaneous interpretation services in Spanish & English for both small and large groups through the use of simultaneous interpretation equipment for in person events and the zoom interpretation feature for virtual spaces. We are experienced in creating multilingual spaces, regardless of how simple or complex the format is. You’ll find us interpreting for community meetings, trainings, workshops, webinars and multi-day conferences.

    REQUEST INTERPRETATION

  • Translation

    (Written Language)

    Written translation services so that all materials are available in both languages. We can translate your internal & external organizational literature,meeting notes, blog posts, presentation materials. We also do transcription and subtitling or other services on a case-by-case basis.

    REQUEST TRANSLATION

  • Consulting

    (Language Justice)

    Consulting with organizations of all sizes that are seeking to integrate Language Justice principles into their work in order to become more inclusive in their operations and/or culture. We also provide technical training on the use of interpretation services during meetings.

    We do interpreter training and mentorship on a limited basis.

    REQUEST A CONSULTATION

  • Transcription

    or translated transcription

    (Text only)

    With this service, you will receive a transcription in the same language of your video or audio file. You can have your interviews, videos, or even meetings in text format.

    You can also chose to translate your transcription.

    Request transcription

  • Video captioning

    or translated subtitles

    (Text and video)

    You will receive your video back with same-language text overlays that play during video. It facilitates comprehension for viewers who are deaf or hard of hearing, or simply for people who appreciate having the text aid.

    You can chose translated subtitles as well.

    REQUEST CAPTIONING

  • Voiceover

    (Text, video and audio)

    Take language justice one step further! Uplift your video by having the option of hearing it in both languages. With this service, you will receive a transcription, a translated transcript, subtitles, AND and voiceover in the other language. The entire package!

    REQUEST A VOICEOVER

Interpretation

    1. Submit your request here. Please provide all of the information you have so we can be as best prepared to respond to you. Attach any agenda or presentations you may have ready (even if they’re under construction a Google link would be helpful!)

    2. There is an option for an estimate if that is your preference before confirming. Please note last minute events that require an estimate may not be filled due to the quick turnaround time.

    3. Please refer to our listed policies at the top of the page, including our Cancellation and Last Minute policies.

    1. It is our goal to respond to you within 24 business hours. You will get an instant automatic confirmation but keep an eye out for your personalized response from our coordinator.

    1. The coordinator will send you a Language Justice Plan tailored to your event.

    2. The Language Justice Plan is the coordination tool we use to keep things tidy and organized. Please fill this out as you start to gather information about the event. Feel free to share with the appropriate people supporting you on this event. There is a spot at the bottom of this sheet where you can place your materials such as an agenda, presentations, videos, etc- anything yall plan to utilize at this event would be very appreciated!

    1. If this is our first time working together, or if you are contacting us about a large project/event, we may require you to schedule a consultation with our Coordinator. A consultation fee may be applied at the discretion of Cenzontle's manager.

    1. Please keep in touch with any updates that arise with your event leading up to. If it needs to be canceled or rescheduled, please make sure that we are aware of that.

    2. Refer to our Cancellation Policy.

    1. Our interpreters will arrive 15 minutes before your event start time to check in with you and go over the assigning process.

    2. If it’s the day of the event, please communicate any important updates directly with your assigned interpreters as the coordinator may be off.

Translation

    1. Submit your Translation request here.

    2. Please provide your style guide. If you need support on this, let us know. Depending on how thorough of a response you’d like, consultation fees could apply.

    3. If there is insufficient space on this form for your documents/videos, please attach the remainder of your documents to the instant confirmation email you’ll receive. Please avoid submitting a new request for additional materials.

    1. You will receive an automated confirmation, please keep an eye out for your personalized response from our coordinator.

    1. If you are a new client with us, or haven’t worked with us in a while, we may ask you to fill out a style guide. This should be filled out by the person who may have the best grasp on who the audience will be and the appropriate style your documents need to follow.

    1. Documents are typically sent by the end of the day requested unless explicitly stated otherwise.

    2. Last minute fees could apply if there are any edits to the document before we return it to you, including changing to an earlier due date, or any changes to the document while we’re actively translating it.

FAQ’S

Cenzontle mockingbird sits on top of green leaves looking sideways. The background is all green.

  • We currently charge our Interpretation services based on an operation sliding scale of $50-$150/hr. In most cases we require a minimum of 2 interpreters, for 2 hours. Any event requested for over that time frame will be charged in increments of 15 minutes.

  • For in person events, equipment and local travel (25 minutes each way in the Asheville area) will be at no extra cost. Extra costs will apply for any travel more than 10 miles one way, and any overnight fees if applicable. If we feel that your event will require us to arrive early for extra setup, we may apply that to your estimate. Our interpreters can travel to other parts of the country or can connect you to local interpreters in your area!

  • Yes, we have simultaneous interpretation equipment. Remember to reach out early for large events so we can ensure enough equipment is available.

  • Our bookkeepers, Power In Numbers, will send their invoice after your event at the close of the month. If you are needing to take care of your payment as soon as possible, or even before your event, please communicate that with us. We also have options to apply credit for any future work.

  • Please refer to our cancellation process

  • Yes! We rent our zoom account with interpretation already enabled. Please consult with the coordinator after submitting your event.

  • We have, and can cover large events! Reaching out early is key, along with a clear planned timeline. We can go into detail about your event, the days asked, location, overnight, and all of the logistical details by scheduling a consultation with us.

  • See resource page to further understand how we work and why we ask this

  • See resource page to further understand how we work and why we ask this

  • We do! Please ask our coordinator about this

  • We can sign a contract. Please ask our coordinator about this.

Kind Words

  • Estoy muy agradecida de poder contar con Cenzontle en espacios que sin su presencia no tendría acceso.

    Gracias a la interpretación he podido conectar con personas que con la barrera del lenguaje me hubiera sido imposible conectar y aprender. Me gustaría que otras personas que no se sientan completamente bilingües puedan tener accesos y oportunidades como yo las he tenido gracias a Cenzontle.

    Colaborativa La Milpa

  • They are reliable, skilled, forward thinkers, great advocates of language justice, and a total pleasure to work with!

    They worked with us on a multilingual webinar with a Kinyarwandan speaker and interpreter. They are reliable, skilled, forward thinkers, great advocates of language justice, and a total pleasure to work with!

    UNC Chapel Hill - Institute for the Study of the Americas

  • Son muy intencionales en crear espacios multilingües.

    Recibo el mejor servicio y la preparación necesaria para mis requisiciones de interpretación o traducción. Son muy intencionales en crear espacios multilingües.

    Chispas/Quetzal Maintenance and Real Estate Cooperative

  • My translations are always so well done and completed in a timely manner.

    OnTrack WNC Financial Education & Counseling (OnTrack WNC)

  • Without Cenzontle, our work would suffer a great deal! The community deserves to be present and have their voice heard!

    PODER Emma

  • Professional, expert interpretation makes facilitating multilingual spaces possible for me as a facilitator.

    Taproot Consulting

  • They are very professional, flexible and responsive to changing dynamics of meetings, and provide accurate interpretation.

    Their commitment to creating an equitable and accessible language justice space for all is essential to the work I do.

    Althea Gonzalez, Consultant

  • Tienen capacidad de interpretar diferentes temas y se entienden las ideas que estamos compartiendo y escuchando.

    Muy buena tanto en los eventos presenciales como en las reuniones por Zoom.

    El Telar: Shared Resources for Home Childcare

  • The interpreters were always adaptable and supportive throughout all of it!

    Cenzontle has worked with us in different formats of events including small breakout groups, large group discussions, and presentations.

    Our Voice